FAQs

Answers to the most frequently asked questions about implementation.

How long does it take to get ACUMEN Book up and running?
Generally implementation takes about 120 days, although our free support period spans 150 days. An Implementation Specialist is assigned to your company for the full 150 day period. Your company will need to designate a manager for the project from your end. For more information, please see Implementation Program.

I already have a file server. Can I run ACUMEN Book on that machine?
If the file server is only being used for print services, and it meets the minimum server specifications for ACUMEN, this may be acceptable. A consultation with our technical staff is recommended before installation. See Equipment for more about servers and ACUMEN Book.

Why do I need a dedicated file server for ACUMEN?
There are a two major reasons why you want to run ACUMEN on a dedicated server machine. The first is performance. Other programs running on the server use up precious processor time, denying that time to ACUMEN. The second is troubleshooting. With other programs running on the server, troubleshooting is more complicated because of incompatibilities between various processes.

I already have a Novell network. Can I use it for ACUMEN?
ACUMEN is compatible with Novell, but does not use Novell to operate. A database server running Windows 2000 is used to host ACUMEN. That machine cannot be a node on the Novell network. However, ACUMEN client machines can be nodes on the Novell network. Visit Equipment for more information on hardware and networks.

What database does ACUMEN use?
4th Dimension (4D), a modern 4GL that enables us to rapidly improve our functionality and keep pace with the evolving business environment. 4D is a multinational corporation. For more information visit www.4D.com.

Can off-site users connect to ACUMEN over the internet?
Yes. ACUMEN has full support for remote access over the internet through Windows Terminal Server® or Citrix®. Using a DSL or Cable modem connection, the user experience is very close to being in the office. With T1 or high-speed DSL connections, users can access ACUMEN over the internet without Terminal Server® or Citrix®. We can provide you with a demonstration of ACUMEN running on Windows Terminal Server®. Find out more at Remote Access.

Is ACUMEN ODBC-compliant?
Yes, as part of the eCommerce Interchange optional module.